Customer Service Workshop in Toowoomba
In a landscape where customer wants and needs are constantly evolving, it's crucial to ensure that your customer service skills—and those of your team—are ready to exceed expectations. Engage with us to be guided through a series of tools and methodologies that enhance your abilities, measure customer service levels, and instill a continuous improvement mindset.
What to Expect:
Practical Outcomes, Not Theory:
- Facilitation by an experienced business advisor.
- Walk away with a clear and concise 'One Page Plan.'
- Gain clarity on driving customer service strategies and plans.
- Equip your team to manage customer complaints, address root causes, and enhance softer skills like active listening.
- Understand how to measure levels of customer service.
- Gain clarity on customer needs.
Tackling Tough Questions:
- Do you understand the genuine needs and expectations of existing and potential customers?
- Do you and your team possess effective listening skills?
- Are you and your team adept at problem-solving?
Hands-On Learning:
- 'Learn through doing' by delving into powerful tools for immediate strategy application and long-term business integration.
Ongoing Support and Accountability:
- We'll hold you accountable to ensure the success of the strategies and actions defined in the workshop.
- Facilitation by an experienced business advisor.
- Walk away with a clear and concise 'One Page Plan.'
- Gain clarity on driving customer service strategies and plans.
- Equip your team to manage customer complaints, address root causes, and enhance softer skills like active listening.
- Understand how to measure levels of customer service.
- Gain clarity on customer needs.
Tackling Tough Questions:
- Do you understand the genuine needs and expectations of existing and potential customers?
- Do you and your team possess effective listening skills?
- Are you and your team adept at problem-solving?
Hands-On Learning:
- 'Learn through doing' by delving into powerful tools for immediate strategy application and long-term business integration.
Ongoing Support and Accountability:
- We'll hold you accountable to ensure the success of the strategies and actions defined in the workshop.
Don't Delay:
Optimize your customer service skills and processes today. Talk to one of our advisors about your objectives, and we can tailor a workshop that precisely addresses your needs.
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